Cascade of Poses (COP) is a business that specialises in the delivery of arrangements of roses. Cascade of Poses uses six main suppliers of roses, and has worked hard over the past two years to establish close cooperative relationships with them. Cascade of Poses is now keen to put in place comprehensive systems to evaluate the ongoing performance of suppliers. These measures will be incorporated into new long-term contracts that are currently being formulated between COP and its suppliers.
Taking into account the nature of this business, suggest specific measures that could be developed to:
(a) Assess supplier performance
(b) Assess COP’s performance in managing and developing supplier relationships